Privacy Policy

Our Privacy Notice

Our Privacy & Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information. For the purposes of this Privacy Policy, “we” and “us” means Joh Start & Co Ltd and we are what’s known as a Data Controller.

You may interact with us in several different ways including via our website, our business representatives email and phone. You may be a residential customer who visits our office or an enterprise customer (business, charity or local authority for example). Or you may be an employee or a prospective member of staff. This document covers the categories of personal information we collect through each of the ways you interact with us and the type of services you take from us.

Please scroll down below to learn more about the topic that is of interest to you:

  • Information collected about our Customers
    • Why do we collect your personal information?
    • Information collected via our website
    • Cookies
    • Making Contact via our website
    • Information collected about our Customers
    • Who we share your personal Information with
    • Retention of Personal Information
  • Security of your Personal Information
  • Sale of our Business
  • Policy Changes
  • How to Contact Us about your personal information
  • Your rights

Information collected about our Customers

Why do we collect your personal information?

We collect information to help manage your interactions with us and to provide a quality service:

  • To deliver products and services you have ordered from us;
  • To manage the services we provide to you;
  • To charge you for the products and services you have ordered from us;
  • To be able to answer questions you may have now and in the future about the services we have provided to you;
  • To fulfil our legal obligations as a business; and
  • To help us run and grow our business.

We also collect information, so we can tell you about our products and services.

We will not collect any personal information from you we do not need.

Information collected via our website

You can visit our site https://johnstartjewellery.co.uk without telling us who you are or providing us with any personal information. However, we may collect the I.P. (Internet protocol) addresses of all our website visitors and other related information to be used to improve our website. We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

Cookies

We use cookies and similar technologies to collect information about the pages you access or visit. Cookies are bits of information that are automatically stored on your computer, so we can recognise you when you return. This enables us to understand your use of our website so that we can continue to improve and refine it for a better customer experience. Cookies can be disabled via your browser; however, this may affect the quality of the features on our site. The information collected through cookies may be combined with other identifiable personal information from our records and other sources. We may use this combined information for future marketing initiatives. To find our further information about cookies please visit a third-party information site, such as www.allaboutcookies.org.

When you visit our website, you are presented with the option to “opt-in” to accept cookies. Our lawful basis for using cookies is your Consent via opting in.

Making Contact via our website

You may choose to raise a query with us via the contact forms provided on our website. In this case we will collect and store your name and email address. As an alternative method of contact you may click on one of the email addresses on our website. In this case the link will open your own email application and you will not need to save your information on our website.

Information collected about our Customers

When you purchase a product or service from us will collect the personal information required to perform the service. This information includes your name, billing and installation addresses, email address, phone number, payment method and other location information required to perform the service. We may also collect personal information of your staff where this is needed to provide the service to them.

We will retain this information to assist you while you remain a customer of John Start & Co Ltd.

Our lawful basis for collecting this information is that we have a Legitimate Interest to enable us to provide products and services to you.

Who we share your personal Information with

We use a number of service providers to assist us deliver products and services to you and share necessary portions of your personal information with them:

  • Our website hosting, uk.godaddy.com. Our website is hosted outside of the EU but with an organisation that complies with the EU’s data privacy regulations;
  • Our point of sale system, SAGE, holds personal and transaction information about our residential customers. The information is hosted in the UK;
  • Contract documents, records and invoices of our customers are held on SAGE;
  • Our accounting system, SAGE, holds your personal information related to invoices and payments. If you are a staff member, the same system holds information about your pay, tax and pensions. The provider hosts your information outside of the EU but is an organisation that complies with the EU’s data privacy regulations;

All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These companies are not authorised to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by applicable law.

We may also disclose specific personal information about you if required by law, governmental request or court order if, based on our good faith belief, it is necessary to conform or comply with such law, request or court order.

Retention of Personal Information

We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.

Security of your Personal Information

We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control. We only provide access to personal information to employees and authorised service providers who require such information for the purposes described in this Privacy & Security Policy.

To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.

Sale of our Business

In the event of a merger or transfer of our business to a new owner we may transfer or share information we have about you to a third-party acquirer.

Policy Changes

We may periodically update this Privacy Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. We will treat your personal information in accordance with the Privacy Policy in place at the time your information was collected.

This policy was last updated in May 2018.

How to Contact Us about your personal information

Please do contact us with any questions or concerns about our Privacy Policy.

If you wish to access or update the personal information we have about you, or to correct factual errors in our records, please email us or write to us at the addresses below. To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making corrections.

John Start & Co ltd, www.johnstartjewellery.co.uk, Midhurst, West Sussex, GU29 9YP

Email: john@johnstartjewellery.co.uk/ ralph@johnstartjewellery.co.uk
Telephone: +44 (0)1730 813580

Your rights

You can request a copy of the personal information we hold on you at any time. If you believe the information we process on you is incorrect you can request to see this information, and have it corrected or deleted. If we are providing a service to you under contract, then it may not be possible to delete your information. We may also be required to retain some parts of your personal information for legal reasons – such as invoice and payment records. Please make such a request in writing. There will be no charge for reasonable requests for information and we will respond within 30 days. If it will take longer than 30 days to meet your request we will advise you accordingly.

If you wish to raise a request regarding your personal information or to register a complaint on how we have handled your personal data, please contact us at ralph@johnstartjewellery.co.uk

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office at https://ico.org.uk/